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SUPPORT

We’re here to help.

Support tickets are for Galactus DB account holders. Sign in to raise a ticket and follow it through to resolution.

Raise a support ticket

You need to be signed in to your Galactus DB account to raise a ticket. Once signed in, open Support from your account menu, or go straight to a new ticket.

Choose the category and priority that fit best, link the licence it concerns and describe what happened. We email you when we reply or the status changes, and you can follow every ticket from your account.

Don’t have an account yet? Create one for free, or sign in if you already have one.

Everything else

For sales, licensing questions before you buy, migration planning or any other enquiry, contact us instead. You don’t need an account to use the contact form.

Many answers are already in the documentation, including the licensing guide.

Ready to raise a ticket?

Sign in and tell us what’s happening.